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DoubleTree by Hilton Hotel West Edmonton

• 16615 - 109 Ave | Edmonton, AB | T5P 4K8
Average User Rating:
4.72/10
Recommended by:
N/A
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"Disappointed!"
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November 2010 — "When I checked in I found the front desk attendant to be very unfriendly. He told me the elevators for the Mayfield Tower were over there and turn right. My friend and I wandered around trying to find the elevators and finally a very nice staff member lead us to them. We had to wait a very long time for the elevator. Each time the elevator door opened a staff member with a cart took up all the room in the elevator, so we had to wait for the next one. When we finally did get in the elevator and up to our room, we were very disappointed. The room was rundown and dingy. If I was to ever stay there again, I would get a room in the Suite Tower. We visited a friend who was staying in the Suite Tower, the room was beautiful and we didn't have to wait for the elevator."

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User Rating
4.50/10

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"Somewhat Dissatisfied"
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August 2009 — "The ventillation in the room was terrible. The air conditioning was non existent, and you couldn't adjust the temperature at all. The two small windows that could open had no screens, and bugs were coming in. We were very disappointed that the pool was not usable and no discounted rate was offered. When we booked on line this was one of the reasons why we chose the place."

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User Rating
4.83/10

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Value for Money
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June 2009 — "Upon check in was told there was no smoking rooms available however I have a written confirmation received from the hotel that clearly states both smoking and non smoking options were available. Smoking room had been requested. Online booking and clearly needs to be updated to reflect this. Room was extremely dark with very little sunlight, dusty and clearly in need of updating. Closet door stuck and very difficult to open. Hung bath towel on the towel rack and rack came right out of the wall...there was no force used at all to cause this. Informed housekeeping and when I returned to the room the rack was just pushed back into the original hole and not fixed/secured properly. No handsoap and had to request this twice, however the housekeeping staff were friendly. Service in the cafe was good and checkout was handled well. Unfortunately I would not recommend this hotel to others and would not stay there again."

[ Write Management Response ]

User Rating
4.83/10

Bathroom Condition
••••••••••

Public Spaces
••••••••••

Room Condition
••••••••••

Safety & Security
••••••••••

Staff Service
••••••••••

Value for Money
••••••••••


BulletDescription

Centrally located, the hotel is minutes from West Edmonton Mall. Easy access to city attractions. Rooms are equipped with complimentary WiFi, spacious workstation, mini-refrigerator and 42-inch HDTV. Accepting reservations starting March 2014.
BulletServices & Amenities

Pool - Indoor

Fitness Facilities

Hot Tub / Jacuzzi / Whirlpool

Restaurant On Site

Pub / Lounge / Bar On Site

Coffee/Tea Maker

Air Conditioning

Room Service

disabled access
BulletLocation Information

16615 - 109 Ave
Edmonton AB T5P 4K8

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