Cabins On Strawberry Hill Resort
• 5306 North Highway 87 | Strawberry, AZ | 85544
Average User Rating:
7.00/10
7.00/10
Recommended by:
66%
66%
Sort Reviews by:
"Awesome Place, Great Price"
Jamie
January 2008 — "My family, as well as three of my friends and their families, had occupied four cabins at this resort for three days during the Christmas holiday. I was initilally referred by my boss, whe spent a week there in the fall. We have visited a number of cabin rentals in Northern Arizona over the past few years, but were still very surprised by this little "Jewel" that we had not visited before. All of our cabins were very nicely equippped, comfortable, quiet, cozy, and very CLEAN! No dust, dirt, or spiderwebs here. The grounds were absolutely beautiful and well kept. They have a beautiful horse named "Tuff" that greeted us every morning and just added to our enjoyment. The kids had plenty of outdoor activities to entertain themselves with and we were able to go for a hike in the national forest every afternoon right from our cabin. The staff were all extremely friendly and accommodating as well. We have already told many of our family and friends and can't wait to go back!"
User Rating
9.33/10
9.33/10
Bathroom Condition
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Public Spaces
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Room Condition
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Safety & Security
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Staff Service
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Value for Money
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Management Response:
"Thank you Jamie. We look forward to seeing you again."
"Thank you Jamie. We look forward to seeing you again."
"Beautiful place to stay"
Connie
September 2007 — "We first stayed in one of the Chateu's on our 5th Wedding Anniversary in Sept 2004 and thought it was the most beautiful spot we have ever had the pleasure of visiting. We loved it so much we came back a year later with friends of ours and spent Thanksgiving weekend there. They in turn loved it so much that they have told other friends and they have gone there and loved it as much as us. Even this past winter I had several family memebers who spent a weekend there while skiing and they we in awe over it. Our 10th anniversary is coming up in Sept of this year but don't know if we can celebrate there again because we are living in Alberta right now... though anything is possible.. Thanks for the treasured memories I love what you have created there..."
User Rating
10/10
10/10
Bathroom Condition
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Public Spaces
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Room Condition
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Safety & Security
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Staff Service
••••••••••
Value for Money
••••••••••
Management Response:
"Thank you so much, Connie. We are happy to see you enjoy our cabins and the beauty of the Strawberry area."
"Thank you so much, Connie. We are happy to see you enjoy our cabins and the beauty of the Strawberry area."
"Did not meet Expectations"
X
August 2006 — "Review: The appearance of the resort (not sure if this name is applicable) from the outside looks very nice, but the interior of the cabin was dated and very dirty. Issues with the accommodations included:
Very Dirty Carpet, Broken Deadbolt on Back Door, Electrical Hazard with hanging lamp (bare wires supporting), Pillows (smelled), Dirty Box Fan (controller broken), Dirty Dust Bin in Closet with broken handle, Missing Closet Door, Plunger in the Bathroom (a first), Fly-Swatter on top of Microwave (Hygiene), Inadequate heating (Portable Heater) for Cold Night, Old Furniture with Knife Mark Gouges (Rocker Chair), Sign Not to Use Blankets on Floor for Dogs (Blanket Smelled).
We have stayed in much nicer cabins for the same price in Payson area and would consider this our last visit to this establishment. "
User Rating
1.67/10
1.67/10
Bathroom Condition
••••••••••
Public Spaces
••••••••••
Room Condition
••••••••••
Safety & Security
••••••••••
Staff Service
••••••••••
Value for Money
••••••••••
Management Response:
"In my 20+ years experience in the hotel industry, the code name "212" was used to classify a very small percentage of customers like Mr. Gonzales, the person whom wrote this review regarding my property. These customers always have the same approach and can be spotted a mile away. Their approach is to complain, complain, complain, then demand a discount or a refund. Mr. Gonzales was onsite for nearly 24 hours before lodging a single complaint. After speaking to us, he would not allow us into his cabin, would not accept a different cabin, and would not leave the resort earlier than planned, even with a refund. He simply told us that we can refund his money or he would slander us in any way possible. I have a recorded telephone conversation with him stating these terms and would be happy to share it with anyone whom asks. He also states that he would happily settle for another return visit, as long as it was free. Why is he eager to return if this is such a horrible place? Why did he not accept our refund and leave the resort? Why would he not allow us into his cabin to see any legitimate problems? Why do our guests constantly rave about what a beautiful, CLEAN, WELL-MAINTAINED resort we have? Why is the majority of our business from repeat customers and referrals? I would bet all I have that Mr. Gonzales pulls this act in every restaurant, hotel, or resort he visits. Most probably succumb to his demands in order to avoid his negative publicity. We, however, will not. We provide a beautiful cabin at a beautiful resort for a very reasonable price. Anyone in need of referrals simply need to contact me. I will put you in contact with as many customers as you'd like that have been to our resort in the past week. I GUARANTEE you will hear nothing but praise! I personally see to it. Thank you. PS: When stating his complaint, Mr. Gonzales provided false email address, name, and state of residence to this website. "
"In my 20+ years experience in the hotel industry, the code name "212" was used to classify a very small percentage of customers like Mr. Gonzales, the person whom wrote this review regarding my property. These customers always have the same approach and can be spotted a mile away. Their approach is to complain, complain, complain, then demand a discount or a refund. Mr. Gonzales was onsite for nearly 24 hours before lodging a single complaint. After speaking to us, he would not allow us into his cabin, would not accept a different cabin, and would not leave the resort earlier than planned, even with a refund. He simply told us that we can refund his money or he would slander us in any way possible. I have a recorded telephone conversation with him stating these terms and would be happy to share it with anyone whom asks. He also states that he would happily settle for another return visit, as long as it was free. Why is he eager to return if this is such a horrible place? Why did he not accept our refund and leave the resort? Why would he not allow us into his cabin to see any legitimate problems? Why do our guests constantly rave about what a beautiful, CLEAN, WELL-MAINTAINED resort we have? Why is the majority of our business from repeat customers and referrals? I would bet all I have that Mr. Gonzales pulls this act in every restaurant, hotel, or resort he visits. Most probably succumb to his demands in order to avoid his negative publicity. We, however, will not. We provide a beautiful cabin at a beautiful resort for a very reasonable price. Anyone in need of referrals simply need to contact me. I will put you in contact with as many customers as you'd like that have been to our resort in the past week. I GUARANTEE you will hear nothing but praise! I personally see to it. Thank you. PS: When stating his complaint, Mr. Gonzales provided false email address, name, and state of residence to this website. "
DescriptionCabins On Strawberry Hill Resort has 14 chalet-style cabins with fireplaces and more within the pines of Arizona.
Services & AmenititesKitchenettes
Air Conditioning
Non-Smoking Property
Private Bathrooms
Credit Cards Accepted
Location Information5306 North Highway 87
Strawberry
AZ
85544
