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Delta Ottawa City Centre

• 101 Lyon Street | Ottawa, ON | K1R 5T9
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November 2011 — "When you get a significant discount for your stay in a hotel because of renovations and construction, is it still appropriate to complain? I knew there would be lots of noise etc when we booked but I was not expecting such poor service. I knew that the main entrance on Lyon Street no longer existed. Thankfully, we encountered two staff members who directed us to the elevators to take us up a floor to the main lobby for the hotel. Our room was fine. It was nice to have the ice and vending machines on the same floor. However, when I went to grab our ice bucket, it was still full of melted ice from the previous guests. We decided to try out the hotel restaurant near the main lobby area. When we arrived at the restaurant early on a Friday night, there was no host, there were no customers and the lighting seemed too low. Eventually, a server appeared but she could not find any menus for us. As we left, we stopped by the lobby to get a cup of tea, but the water was too cold. The front-desk staff suggested we go to the restaurant. This was getting ridiculous. We later learned that the in-room menu was identical to the restaurant menu but I was no longer interested in eating at the hotel. We purchased a movie from our room. The movie purchase would not go through because a call to the front desk was required. This process was no surprise since it protected the viewing of pornographic material. However, it took three attempts to get through to the front desk, having been automatically put on hold for more than 30 seconds each time. "

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Conveniently located in vibrant downtown Ottawa, the Delta Ottawa City Centre is within easy walking distance to the Parliament Buildings, museums, shopping, restaurants and other attractions. This upscale hotel offers a plethora of amenities including extensive meeting and banquet space, a restaurant and bar, an exercise room, a swimming pool, a sauna and much more.
BulletServices & Amenities

Pool - Indoor

Fitness Facilities

Restaurant On Site

Pub / Lounge / Bar On Site

Business Center

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Coffee/Tea Maker

Air Conditioning

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High Speed Internet in Rooms

Private Bathrooms
BulletLocation Information

101 Lyon Street
Ottawa ON K1R 5T9

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